Business Process Offshoring

The Business Process Offshoring survey primarily captures "captive BPO" where firms have outsourced their internal functions to India. Typically low end operational activities are outsourced such as IT Services, Operations Services, Finance and HR Services. The majority of global firms have established BPO operations in India. These are mostly based in Mumbai, Bangalore and Hyderabad.

Our Business Process Offshoring survey coverage includes:

• IT Services

• Operations Services

• Finance & Business Services

• HR Services

• Project Management

• Corporate & General Services

• Infrastructure supporting BPO

Our industry focus, ongoing client work, keen understanding of competitive issues and practices and proprietary study data allows us to frame each consulting project within a broad business context. We work closely with our clients to help them understand regional pay issues, optimize Infrastructure sizing, make informed compensation decisions and build industry-best pay practices.

We have three consulting teams that leverage our extensive data library, to deliver fact-based solutions to client problems:

The Gauge team, whose primary focus is on cost and revenue metrics. Z/Yen Limited, focusing on operational costs, and StarVista Consulting, developing tactical solutions to increase client efficiency.